Quality Training For Quality Service

Recently on the 27th and 28th of May 2024.

representatives from Lilolele Incorporated conducting a customer service training

Ms. Jullian Lerio with the aim of improving the already existing quality customer services

program for the support staff of GCM. Going under the name “How May I Help You?”

The first training seminar for GCM support staff for the year took place with

The programs were led by Mr. Neil Antiquina and Mr. Athanasius Barlam supported by

being empathetic towards customers and fellow employees and the importance of

initiatives.

provided by the staff of the institution.

The training program taught the fine points of providing customer service, the need of

This also presented an opportunity for staff to get to know one another through sharing

taking down minutes of the meeting which will determine the alignment of agendas and

learn from one another.