GCM held a training session on October 4, 2023, as a proactive measure to raise its

standards for customer service. Our team found the workshop, which was facilitated by

Mr. Jeward Remeticado and Ms. Sandra Sabrina Santiago, to be very helpful.

The course material was carefully designed to highlight critical abilities such as

problem-solving and good communication, which are critical for responding to questions

and addressing problems quickly. Employees gained the skills necessary to handle a

variety of client contacts with professionalism and confidence through interactive

exercises and role-playing scenarios.

Emphasizing empathy and active listening—two essential skills for building healthy

connections with our stakeholders—was at the center of the training. Furthermore, staff

members received training on how to effectively handle difficult circumstances,

guaranteeing that each encounter leaves a trace of GCM's dedication to quality.

At GCM, these training programs are essential to our idea of continual progress. We not

only enhance the experiences of our stakeholders by consistently refining our skills and

raising the bar for service excellence, but the institution aims to set the standard for

customer service in the educational sector.

This training has improved GCM's ability to provide outstanding service. The institution

reiterates its dedication to excellence in all facets of our operations and is committed to

maintaining the highest levels of customer service.