Setting the Standard for Customer Service
Setting the Standard for Customer Service
April 8, 2024
|
Feature
By : Ryan Russell Garcia
GCM held a training session on October 4, 2023, as a proactive measure to raise its
standards for customer service. Our team found the workshop, which was facilitated by
Mr. Jeward Remeticado and Ms. Sandra Sabrina Santiago, to be very helpful.
The course material was carefully designed to highlight critical abilities such as
problem-solving and good communication, which are critical for responding to questions
and addressing problems quickly. Employees gained the skills necessary to handle a
variety of client contacts with professionalism and confidence through interactive
exercises and role-playing scenarios.
Emphasizing empathy and active listening—two essential skills for building healthy
connections with our stakeholders—was at the center of the training. Furthermore, staff
members received training on how to effectively handle difficult circumstances,
guaranteeing that each encounter leaves a trace of GCM's dedication to quality.
At GCM, these training programs are essential to our idea of continual progress. We not
only enhance the experiences of our stakeholders by consistently refining our skills and
raising the bar for service excellence, but the institution aims to set the standard for
customer service in the educational sector.
This training has improved GCM's ability to provide outstanding service. The institution
reiterates its dedication to excellence in all facets of our operations and is committed to
maintaining the highest levels of customer service.
GCM held a training session on October 4, 2023, as a proactive measure to raise its
standards for customer service. Our team found the workshop, which was facilitated by
Mr. Jeward Remeticado and Ms. Sandra Sabrina Santiago, to be very helpful.
The course material was carefully designed to highlight critical abilities such as
problem-solving and good communication, which are critical for responding to questions
and addressing problems quickly. Employees gained the skills necessary to handle a
variety of client contacts with professionalism and confidence through interactive
exercises and role-playing scenarios.
Emphasizing empathy and active listening—two essential skills for building healthy
connections with our stakeholders—was at the center of the training. Furthermore, staff
members received training on how to effectively handle difficult circumstances,
guaranteeing that each encounter leaves a trace of GCM's dedication to quality.
At GCM, these training programs are essential to our idea of continual progress. We not
only enhance the experiences of our stakeholders by consistently refining our skills and
raising the bar for service excellence, but the institution aims to set the standard for
customer service in the educational sector.
This training has improved GCM's ability to provide outstanding service. The institution
reiterates its dedication to excellence in all facets of our operations and is committed to
maintaining the highest levels of customer service.
GCM held a training session on October 4, 2023, as a proactive measure to raise its
standards for customer service. Our team found the workshop, which was facilitated by
Mr. Jeward Remeticado and Ms. Sandra Sabrina Santiago, to be very helpful.
The course material was carefully designed to highlight critical abilities such as
problem-solving and good communication, which are critical for responding to questions
and addressing problems quickly. Employees gained the skills necessary to handle a
variety of client contacts with professionalism and confidence through interactive
exercises and role-playing scenarios.
Emphasizing empathy and active listening—two essential skills for building healthy
connections with our stakeholders—was at the center of the training. Furthermore, staff
members received training on how to effectively handle difficult circumstances,
guaranteeing that each encounter leaves a trace of GCM's dedication to quality.
At GCM, these training programs are essential to our idea of continual progress. We not
only enhance the experiences of our stakeholders by consistently refining our skills and
raising the bar for service excellence, but the institution aims to set the standard for
customer service in the educational sector.
This training has improved GCM's ability to provide outstanding service. The institution
reiterates its dedication to excellence in all facets of our operations and is committed to
maintaining the highest levels of customer service.
Gov.M Cuenco Ave., Banilad, Mandaue City, Philippines 6000
+63 919 069 4299
registrar@gcm.edu.ph
info@gcm.edu.ph
admissions@gcm.edu.ph
Privacy Policy
Terms & Conditions
© Copyright 2024, UV GCM All Rights Reserved
Gov.M Cuenco Ave., Banilad, Mandaue City, Philippines 6000
+63 919 069 4299
registrar@gcm.edu.ph
info@gcm.edu.ph
admissions@gcm.edu.ph
Privacy Policy
Terms & Conditions
© Copyright 2024, UV GCM All Rights Reserved