Recently on the 27th and 28th of May 2024.

The first training seminar for GCM support staff for the year took place with

representatives from Lilolele Incorporated conducting a customer service training

program for the support staff of GCM. Going under the name “How May I Help You?”

The programs were led by Mr. Neil Antiquina and Mr. Athanasius Barlam supported by

Ms. Jullian Lerio with the aim of improving the already existing quality customer services

provided by the staff of the institution.

The training program taught the fine points of providing customer service, the need of

being empathetic towards customers and fellow employees and the importance of

taking down minutes of the meeting which will determine the alignment of agendas and

initiatives.

This also presented an opportunity for staff to get to know one another through sharing

experiences and presenting how they would tackle certain issues and how they can

learn from one another.

GCM believes that quality training is the foundation of giving quality service, make a

significant contribution not only to the medical industry but also to the services that

support it.